This is a translation of the Swedish page. If they differ, the Swedish version applies.
1Withdraw from a purchase
Products from the shop have a 14-day right of withdrawal from the day you receive them. 3D prints of your own files and parts from the designer have no right of withdrawal, because they are made to your specifications.
- Tell us within 14 days. Email nemo@printhead3d.se with your order number, or use the form further down.
- Pack the goods well, ideally in the original packaging, with a note of your order number.
- Send them to us within 14 days of telling us. Address: to be added shortly. You pay the return shipping. Keep the receipt from the service point.
- Money back within 14 days of your notice, the same way you paid. We refund once we have the goods or you have shown that you sent them.
2Something went wrong
Did the part arrive broken, misprinted or not as ordered? We'll sort it out.
- Email us at nemo@printhead3d.se with your order number and what is wrong.
- Send pictures or a short video showing the fault. That helps us solve it faster.
- Choose whether you want a new one or your money back. We pay the shipping.
You have three years to complain under the Swedish Consumer Sales Act. More details are in the terms of purchase.
3Withdrawal form
You can use the form, but you don't have to. An email saying you are withdrawing from the purchase works just as well.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: to be added shortly, to be added shortly, nemo@printhead3d.se
I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/for the provision of the following service*:
Ordered on*/received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
* Delete as appropriate.